REFUND POLICY
totes-amaze™ 30-Day Money Back Guarantee. We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:
- The item must be unworn, unwashed, unused, or in its original condition.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required for processing your return.
Return Process
Upon receipt of your return, we will process the refund within 5 - 7 business days, excluding delivery charges, using the original payment method. Refund processing time may vary depending on your bank or credit card company.
- Return labels are provided for defective products. For customer remorse, the label is included in the box.
- Customers have 30 days to return a product in new, unused condition.
- We do not charge restocking fees.
- For defective products, return shipping is free. For customer remorse, there is no return shipping cost.
- You will not be charged for return shipping costs. However, any no-cost return shipping will be deducted from your refund.
Refund And Exchange Policy:
- All items are made to order and are non-returnable unless defective.
- Defective, items will be replaced with identical items in the same size.
- items must be in unused condition for returns.
- Please review the length guide for items before ordering.
Damaged Or Faulty Items:
- For faulty items, wrongly described, or different from the sample shown, we will take corrective action, including refunding the purchase price and providing a prepaid return shipping label.
- Damaged or faulty items include unraveled seams and holes present before use.
- Address and product variant changes after shipping cannot be accommodated or refunded.
CONTACT INFORMATION:
👤 Support: 10:00 A:M- 10:30 P:M.
📞 Phone: +3 375-649-4631.
📩 Email: support@totes-amaze@gmail.com
🏦 Office Address: 41 MILLWHEEL CT BALTIMORE MD 21236.