REFUND POLICY

totes-amaze™ 30-Day Money Back Guarantee. We are committed to your satisfaction and offer a full 30-day money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:

  • The item must be unworn, unwashed, unused, or in its original condition.
  • It must be returned in the original packaging.
  • A receipt or proof of purchase is required for processing your return.

Return Process

Upon receipt of your return, we will process the refund within 5 - 7 business days, excluding delivery charges, using the original payment method. Refund processing time may vary depending on your bank or credit card company.

  • Return labels are provided for defective products. For customer remorse, the label is included in the box.
  • Customers have 30 days to return a product in new, unused condition.
  • We do not charge restocking fees.
  • For defective products, return shipping is free. For customer remorse, there is no return shipping cost.
  • You will not be charged for return shipping costs. However, any no-cost return shipping will be deducted from your refund.

Refund And Exchange Policy:

  • All items are made to order and are non-returnable unless defective.
  • Defective, items will be replaced with identical items in the same size.
  • items must be in unused condition for returns.
  • Please review the length guide for items before ordering.

Damaged Or Faulty Items:

  • For faulty items, wrongly described, or different from the sample shown, we will take corrective action, including refunding the purchase price and providing a prepaid return shipping label.
  • Damaged or faulty items include unraveled seams and holes present before use.
  • Address and product variant changes after shipping cannot be accommodated or refunded.

CONTACT INFORMATION:

👤 Support: 10:00 A:M- 10:30 P:M.

📞 Phone: +3 375-649-4631.

📩 Email: support@totes-amaze@gmail.com

🏦 Office Address: Act Towers, Opera District, Downtown Dubai, Dubai.